Your side of the process, managed.

When a process gets difficult, MySide helps run your side

Describe the problem once. MySide helps turn it into a managed case: the facts, evidence, messages, deadlines, follow-ups and escalation work needed to move things forward. You do not have to hold it all in your head.

When a company, provider, landlord or public body makes you follow a process, you should not have to manage it from memory, inbox searches and scattered screenshots. MySide helps define the issue, organise the proof, prepare the next response and keep the next step visible.

Start a free case See how MySide works

You stay in control. MySide helps prepare, organise and manage the work it safely can, then hands back to you for decisions, approvals and anything that needs your judgement.

Why MySide exists

Organisations have systems. You need one too.

Companies, insurers, councils and providers have ticket queues, templates, policies, deadlines, internal notes and escalation routes. Consumers are often left with scattered emails, screenshots, receipts, call notes and stress.

MySide gives you a structured place to work from. It helps you define the problem, gather the proof, track the process, prepare the next move and keep pressure on until the issue is resolved, answered or ready to escalate.

Build the case

Turn a messy situation into a clear issue, timeline, participant list, evidence record and desired outcome.

Manage the work

Track what has happened, what is missing, what has been sent, what needs a reply and what deadline matters next.

Prepare the response

Create editable complaints, review requests, chasers, corrections and escalation summaries using the facts already in your case.

Push it forward

Keep the case moving when the other side delays, misunderstands, rejects, repeats the wrong point or goes quiet.

Where it helps

Built for problems that drag on, go quiet or get pushed back at you.

MySide now supports structured case preparation across travel, energy, telecoms, used cars, insurance, online shopping, housing repairs and general consumer processes. The same approach is designed to extend carefully into higher-risk public-sector processes, with trusted signposting where advice or advocacy may be needed.

Travel and package holidays Insurance claims Energy billing and telecoms Used cars and high-value goods Housing repairs and landlords Online shopping and refunds Other difficult organisation processes

A practical assistant

Not just advice. A working case system.

MySide is designed to help with the practical burden: capture what happened, find missing evidence, turn messages into a timeline, spot contradictions, prepare drafts, track responses and help you decide when to chase or escalate.

Start with your story

Tell MySide what happened in plain English. It helps turn the story into a structured case you can review and improve.

Know what matters

See the facts, evidence, gaps, deadlines and unanswered points that matter to your case.

Act with a stronger record

Use your organised case to prepare replies, challenge mistakes and escalate with a clearer evidence pack.

New: active follow-up

It does not stop at the draft. It helps you see the case through.

Most tools help you write one message, then leave you to remember everything that comes after. MySide stays with the case. It watches the response and chase-up windows, tells you the moment it is time to chase or think about escalation, and keeps your next step up to date. You can also switch on optional email reminders so a quiet case does not slip.

MySide keeps watch

Each case follows the real response and chase-up timing for that kind of problem. When a window passes with no reply, MySide flags it, so you are not relying on memory or calendar guesswork.

A nudge at the right moment

Get a clear prompt when it is time to chase, when a case is ready to consider escalation, and what the sensible next step is. You decide and you stay in control. MySide never sends anything for you.

Record their reply, keep moving

When the organisation responds, add their reply to the case. MySide files it with the rest of your record and updates your next step, so it is easy to close a resolved case or prepare the next move if the answer falls short.

Pricing

Start free. Upgrade when the case needs more weight.

Free Case Starter

Get the problem under control

One active case at a time
Timeline, notes and evidence list
Basic reminders and case status
Printable case overview

Stronger Case Pack

Prepare, challenge and escalate

£10

Route-specific evidence checklist
Better complaint, review, chaser and escalation drafts
What they said vs what your evidence shows
A clearer pack for review, reply or escalation

Household Admin

For repeated life admin

Planned

Multiple active cases
Shared household evidence library
Recurring reminders
Priority product support

Compare tiers Read FAQ

Start now

Don't let the process wear you down.

Start a case, organise the evidence, and let MySide help you run your side of the process.

Start free View pricing

>Help with this pageAbout MySide Guidance

MySide helps you run your side of a difficult process with an organisation: organise the facts, evidence, dates and messages, prepare replies and keep the next step visible.

What to do here

Start a free case and describe the problem in your own words.
Come back to add evidence, record replies and prepare your next message.

What MySide does and does not do

It helps you prepare, organise and track your case, and reminds you when it is time to act.
It does not send, submit or escalate anything for you, and it does not give legal, financial, insurance or medical advice or predict compensation.

When to get independent advice

For your legal rights, money, insurance, health or welfare, use a qualified adviser or a service such as Citizens Advice alongside MySide.

MySide gives process support, not legal, financial, insurance or medical advice, and it never sends or submits anything for you.