Support
Help with using MySide.
Support covers account access, product faults, payment questions, privacy questions and help finding your way around the case workspace. MySide support does not decide your case, give specialist advice or contact organisations for you.
What support can help with
- Sign-in, verification and password-reset problems.
- Unexpected behaviour in cases, drafts, evidence lists or summaries.
- Billing or paid-pack access questions.
- Privacy, data retention and account-data questions.
- Security concerns affecting your MySide account.
What to include
- The email address you use for MySide.
- The page you were using and what happened.
- A case reference if the issue is about a case.
- A screenshot if it helps explain the product problem.
- Never send passwords, card security codes or unnecessary third-party details.
Response expectations
Support is by email. We aim to read support requests within two UK working days. Product support is not an emergency route, so do not wait for MySide support where a legal, financial, medical, housing, welfare or complaint deadline is urgent.
Advice boundaries
MySide helps you organise and prepare. It does not give legal, financial, insurance, medical, welfare-rights or housing advice, and it does not send anything for you.
Operator
MySide is provided by IWAHDK LTD.
Support requests, privacy questions and security reports all use the MySide support route.