FAQ
Frequently asked questions
Simple answers about what MySide does, what it does not do, and how it helps you manage your side of a difficult process.
What is MySide?
MySide is a private workspace and practical assistant for dealing with organisations when a process becomes difficult. It helps you turn a messy situation into a structured case: what happened, who is involved, what evidence matters, what the organisation has said, what dates matter and what you may need to do next.
What can MySide help with?
MySide is built for processes where evidence, dates, persistence and a clear record matter. Current structured support covers travel, energy billing, telecoms, used cars, insurance claim management, online shopping refunds, housing repair evidence and general consumer processes. It can also help you organise other difficult dealings with an organisation, but some areas need extra caution and specialist advice.
Is MySide just for complaints?
No. A complaint is one kind of process. MySide can also help with claims, chasers, refund problems, review requests, factual corrections, escalation packs and evidence records. The common thread is that you are dealing with an organisation and need a clear, reusable record of your side of the process.
Does MySide contact the organisation for me?
No. MySide helps you prepare drafts, summaries, chasers and evidence packs, and it reminds you when it is time to act. You review, edit and decide what to send. MySide does not send, submit or escalate to the organisation for you.
Does MySide keep track of replies and chase-ups for me?
Yes. Each case follows the response and chase-up timing for that kind of problem. If a window passes with no reply, MySide flags the case and updates your next step, so you are not relying on memory or a generic calendar. You can also turn on optional email reminders so a quiet case does not get forgotten. You stay the one who decides what to do and when.
What happens when the organisation replies?
When a response comes back, you add it to the case. MySide files it with the rest of your record and updates your next step. If the reply resolves things, it is easy to close the case. If it does not, MySide helps you prepare the next move, whether that is a chaser, a correction or an escalation summary.
Does MySide use trusted guidance?
Where route guidance is available, MySide can show source links and process caveats so you know what to check before acting. Trusted public guidance, such as Citizens Advice and official ombudsman or GOV.UK pages, is best used as signposting and source material. MySide does not replace those services; it helps you organise your own facts and next steps around them.
Does it give legal, financial or welfare advice?
No. MySide helps you get organised, prepare wording and keep a clearer record. It does not decide legal entitlement, compensation, insurance cover, welfare rights, medical issues or financial decisions. If your case needs specialist advice or advocacy, MySide should be used alongside the right adviser or support organisation.
Will it tell me how much compensation I should get?
No. MySide may help you list costs, requested outcomes and unresolved issues, but it does not guarantee compensation or decide what you are legally entitled to.
Why is this useful if I can write a complaint or use AI myself?
You can. MySide is not trying to be only a letter writer. The value is the working case: timeline, evidence, messages, missing facts, factual disputes, dates, drafts and escalation pack in one place. Generic AI can help draft words, but it will not automatically maintain a source-governed case record for you.
What is a case summary?
A case summary brings together the problem in a clear format. It can include the timeline, evidence list, message history, points you want to challenge, requested outcomes and draft wording. It is useful when reviewing the case, chasing the organisation or preparing for escalation.
Can MySide help with public-sector processes?
MySide's broader direction includes difficult processes with councils, government bodies, the NHS and benefits systems, because those processes can be long-running and evidence-heavy. These areas can also involve vulnerability, legal rights, medical issues or welfare advice. MySide should treat them carefully: organise the facts, evidence and correspondence, then signpost to trusted guidance or specialist support where needed.
Is my information private?
MySide is designed as a private workspace for your case. You choose what to add and what to share externally. Case information and evidence can be sensitive, so you should avoid adding unnecessary personal, medical, financial or third-party information unless it matters to the case.
What should I check before sending anything?
Check names, dates, reference numbers, amounts, attachments, the recipient, and the organisation's current process. MySide can help prepare the record and draft wording, but you remain responsible for deciding what to send and for checking any deadline or escalation requirement before relying on it.