Worked example
A messy travel complaint, turned into a working case.
This anonymised example shows the first free MySide step: a person tells the story in ordinary language, and MySide turns it into a structured case they can check, edit and use.
What the person typed
No headings. Mixed order. Several people and companies.
Seven of us went to Marrakech. We were all meant to be in the same riad, Riad Zafran, but the rooms were booked through different companies.
My room was through SunTide Holidays. Booking reference ST-4471820, with RoomBridge reference RB-77-291045. When I arrived, the riad had no booking for me. I paid €460 for Riad Noor instead.
SunTide later replied saying I had been relocated to Riad Almas and checked in. That was Nadia and Sam's separate HolidayNest booking, not mine. They have mixed our complaint up with someone else's booking.
I want my £280 back, the €460 covered if possible, and an explanation of why they keep saying I stayed somewhere I never set foot in.
The full example includes more people, messages, evidence and unanswered questions. The important point is that the user does not have to organise it first.
What MySide prepares
SunTide room unavailable and wrong relocation reply
Case summary
SunTide sold and receipted accommodation at Riad Zafran. The room was not available when Daniel arrived, and SunTide later relied on a different HolidayNest relocation to say the booking had been fulfilled.
What they said vs what you can show
- SunTide says the booking was relocated to Riad Almas.
- The user says Riad Almas was Nadia and Sam's separate HolidayNest booking.
- The booking confirmation and Riad Noor receipt support the user's version.
People and organisations
- SunTide Holidays: provider to complain to.
- RoomBridge: supplier reference on the booking paperwork.
- Nadia: booker and possible witness, not the person left without the room.
- HolidayNest: context only, kept separate from this case.
Evidence list
Held SunTide booking confirmation and receipt.
Held SunTide reply mentioning the wrong relocation.
Get if useful Riad Zafran confirmation that the booking was unavailable.
Requested outcome
- Refund the £280 accommodation cost.
- Review reimbursement of the €460 emergency replacement cost.
- Explain why the complaint was linked to the wrong relocation.
Kept out of the live case
HolidayNest's separate booking problem is not turned into Daniel's own complaint. It is only used to explain why SunTide's reply looks wrong.
What this demonstrates
The free tier is not a teaser. It produces a usable case record.
MySide separates live issues from background noise, keeps amounts and references visible, marks evidence gaps, and gives the user a first draft they can review before sending anything.