Trust and transparency
A private workspace for your side of the process.
MySide is built for situations where the details matter: facts, evidence, messages, deadlines and drafts. The trust promise is simple: your case is yours, you decide what leaves MySide, and support is clear about what it can and cannot do.
Your case is yours
MySide does not sell your case data, use behavioural advertising, or turn your case into a company-facing analytics product.
You decide what leaves
MySide prepares drafts, summaries and reminders. It does not send, submit, chase or escalate anything on your behalf.
Support has boundaries
Support can help with the product, account access, billing, privacy and security. It cannot decide your case or give specialist advice.
The operator is named
MySide is provided by IWAHDK LTD. The support route is available from every trust page.
Case data is used to run your case, support your account, keep the service secure and work with disclosed service providers.
Read privacy policyCases and evidence are kept so you can return to them. Some account, support and temporary assistant records are kept for shorter periods.
Read retention policyMySide uses reasonable technical and organisational safeguards to protect private case workspaces.
Read security pageMySide is process support. It is not legal, financial, insurance, medical, welfare-rights or housing advice.
Read terms