Paid features
What paid support packs include.
Paid packs add more structure for higher-friction cases. They are product features, not advice, representation or a promise of a result.
Last updated 2 July 2026.
What paid access covers
Paid access can include tailored evidence prompts, stronger complaint, chaser and escalation drafts, clearer summaries, points-to-challenge sections, source-aware checks and additional assistant features.
What paid access does not cover
Paid access does not include legal, financial, insurance, medical, welfare-rights or housing advice, claims management, representation, automatic submission, automatic chasing, guaranteed compensation or guaranteed outcomes.
Your responsibility
You remain responsible for checking facts, editing drafts, deciding what to send, choosing recipients, checking deadlines and complying with any third-party process. MySide helps you organise and prepare; it does not act for you.
Payment and access
If online checkout is available, payment is handled by a payment provider. If checkout is not shown for your account, paid access is not available through self-service for that account. Contact support if a payment has failed, duplicated or not unlocked the expected access.
Billing support
Billing support uses the same support route as product support: MySide Support.