Energy
Sort out an energy billing dispute, one clear step at a time.
When an energy bill, meter reading, tariff change or direct debit does not add up and your supplier is slow to fix it, MySide helps you run your side. It keeps the facts, readings and messages together, tracks the deadlines that matter, and helps you prepare the wording you send.
You tell the story once, in ordinary language. MySide turns it into a structured case: the disputed bills and readings, the dates, what the supplier has said, and the outcome you want. Nothing is sent for you. You review and send everything yourself.
If the supplier rejects your point, stalls or goes quiet, MySide helps you keep going: chaser reminders, a reply review when their answer does not add up, and a clear record you can take to the Energy Ombudsman if it reaches that point.
01
What MySide keeps together
- Bills, readings and payments Disputed bills, meter readings, tariff notices, direct-debit changes, payment records and supplier calculations.
- Contact history First message date, supplier replies, call notes, promised actions, final decision or deadlock wording.
02
What you can ask for
- Bill correction Ask for corrected bills, meter readings, tariff records and account balance.
- Collection pause Ask for disputed collection activity to be paused while the case is reviewed.
- Written explanation Ask for a clear explanation of calculations, decisions and escalation options.
03
Before you escalate
- Deadlock or waiting period Check current ombudsman access rules, including deadlock letters and waiting periods, before action.
- Account risk reviewed Flag debt collection, disconnection, prepayment or affordability risk for careful handling.
Official sources
Sources checked Verified on 30/06/2026. Confirm the current process before relying on a deadline.
Jurisdiction: Great Britain. Guidance published by Energy Ombudsman.
Higher-stakes problem This kind of problem can carry more risk. Consider independent advice or advocacy alongside MySide.
If the situation involves vulnerability, hardship or urgent risk, seek specialist support as well.
Check the current official process and time limits before you send anything or rely on a deadline.
You stay in control.
MySide gives process support, not legal, financial, insurance or medical advice, and it never sends or submits anything for you.
You review and decide everything. Check the current official process and time limits before you rely on a deadline.
Common questions
What can MySide help with in an energy billing dispute?
It helps you organise the disputed bills, meter readings, tariff changes and messages, track the eight-week point, prepare replies and keep a clear record. It is process support, not advice, and it never contacts your supplier for you.
Does MySide deal with the energy supplier or Ombudsman for me?
No. MySide prepares drafts, reminders and a clear record. You review, edit and send everything yourself, and you decide whether to take the case to the Energy Ombudsman.
Will MySide tell me how much I should be refunded?
No. MySide can help you list the disputed charges and the correction you are asking for, but it does not decide entitlement or guarantee a refund.
Start free, and keep the record clear.
Organise the key facts for free. The Case Pack starts when the organisation rejects, stalls or goes quiet.