Help with

How MySide helps with a difficult process.

MySide works the same way whatever the problem: tell the story once, organise the facts and evidence, track the deadlines that matter and prepare the wording you send. Here are some of the kinds of problem it supports today.

Sort out an energy billing dispute, one clear step at a time. When an energy bill, meter reading, tariff change or direct debit does not add up and your supplier is slow to fix it, MySide helps you run your side. It keeps the facts, readings and messages together, tracks the deadlines that matter, and helps you prepare the wording you send. View support for this problem Take on a used car problem with an organised case. When a used car develops a fault and the dealer is slow to put it right, MySide helps you run your side. It pulls together the purchase and fault evidence, tracks repair attempts and any finance link, and helps you prepare the wording you send. View support for this problem Turn a travel or holiday problem into a working case. When a package holiday, accommodation booking or travel arrangement was unavailable, materially wrong or cancelled without clear notice, MySide helps you run your side. It keeps the booking, payment and failure evidence together, and helps you prepare the wording you send. View support for this problem Sort out a broadband or mobile problem, step by step. When broadband, mobile, billing, an outage or a contract dispute drags on and your provider is slow to fix it, MySide helps you run your side. It keeps the contract, bills and service record together, tracks the deadlock and independent-review point, and helps you prepare the wording you send. View support for this problem Keep an insurance claim organised and moving. When an insurance claim stalls, is refused on facts you dispute, or leaves questions unanswered, MySide helps you run your side. It keeps the policy terms, claim evidence and insurer responses together, and helps you prepare the wording you send. View support for this problem Take on an online shopping refund with an organised case. When an online order arrives faulty, missing or not as described and the retailer or marketplace refuses to put it right, MySide helps you run your side. It keeps the order, payment and delivery evidence together, and helps you prepare the wording you send. View support for this problem Build a clear housing repair record, one step at a time. When a landlord is slow to carry out repairs, MySide helps you organise your side: the repair requests, the photos, the access attempts, the landlord's replies and the impact on your home. It helps you keep a clear record and prepare the wording you send. View support for this problem Challenge a private parking charge without missing the window. When you get a parking charge notice from a private operator on private land, such as a car park or a retail site, MySide helps you run your side. It keeps the notice, signage and context evidence together, tracks the appeal window, and helps you prepare your challenge and, if needed, the independent appeal. View support for this problem Take on a council penalty charge notice at the right stage. When a council or Transport for London issues a penalty charge notice for parking, a bus lane, a yellow box junction or a moving-traffic contravention, MySide helps you run your side. It keeps the notice and context evidence together, tracks the formal stages, and helps you prepare the wording you send. View support for this problem

Process support, not advice.

MySide gives process support, not legal, financial, insurance or medical advice, and it never sends or submits anything for you.

Not the kind of problem listed here? MySide also supports general consumer processes with an organisation. See the FAQ.