Housing

Build a clear housing repair record, one step at a time.

When a landlord is slow to carry out repairs, MySide helps you organise your side: the repair requests, the photos, the access attempts, the landlord's replies and the impact on your home. It helps you keep a clear record and prepare the wording you send.

Ask for access See a worked example

You tell MySide what needs repairing and what has happened so far, in ordinary language. MySide turns it into a structured case: the requests and replies, the condition and impact evidence, the access attempts, and the outcome you want, whether that is a repair plan, a temporary measure or a written position.

Housing problems can be higher-stakes, especially where health, safety or a risk of losing your home is involved. MySide keeps a clear record and checks whether a Housing Ombudsman or redress-scheme route may fit, but it is not a substitute for specialist advice from Citizens Advice, a law centre or a housing adviser where you need it.

What MySide keeps together

Repair requests and replies First report, follow-ups, landlord or agent replies, contractor appointment records and access attempts.
Condition and impact evidence Photos, videos, room impact, dates, contractor notes, reports and any temporary measures.

What you can ask for

Repair plan Ask for appointment dates, repair scope, contractor details and completion timescale.
Temporary measures Ask for practical temporary measures, access arrangements or alternative support where needed.
Written position Ask for written reasons if the landlord refuses, delays or disputes responsibility.

Before you escalate

Tenancy type confirmed and redress process matched Confirm whether this is a social tenancy (council or housing association) or a private tenancy, because the escalation process differs. Social: Housing Ombudsman. Private: the agent's redress scheme (The Property Ombudsman or the Property Redress Scheme - check which the agent belongs to) plus the council's environmental health team. Do not point a private tenant at the Housing Ombudsman.
Specialist advice boundary Housing cases can need legal or local-authority advice; keep MySide wording factual and focused on organisation and preparation.
Access record Check that access offered, appointments missed and landlord/contractor replies are clearly recorded.

Official sources

Sources checked Verified on 03/07/2026. Confirm the current process before relying on a deadline.

Jurisdiction: United Kingdom. Guidance published by Housing Ombudsman, The Property Ombudsman, Property Redress Scheme, Citizens Advice.

Higher-stakes problem This kind of problem can carry more risk. Consider independent advice or advocacy alongside MySide.

If the situation involves vulnerability, hardship or urgent risk, seek specialist support as well.

Housing cases can involve health, safety and legal rights. The correct redress process depends on the tenancy type: social tenancies use the Housing Ombudsman, while private tenancies use the letting/managing agent's redress scheme (The Property Ombudsman or the Property Redress Scheme) plus the council's environmental health team. Check the current landlord and redress process, and get specialist housing advice where needed, before relying on any step.

You stay in control.

MySide gives process support, not legal, financial, insurance or medical advice, and it never sends or submits anything for you.

You review and decide everything. Check the current official process and time limits before you rely on a deadline.

Common questions

What housing repair problems does MySide help with?

Organising repair requests, photos, access attempts, landlord responses and the impact on your home, so you have a clear record before escalation.

Does MySide contact the landlord or Ombudsman for me?

No. It prepares drafts, reminders and a clear record. You send everything yourself and decide whether to escalate.

Is MySide a substitute for housing advice?

No. Housing problems can be higher-stakes. MySide keeps the record and points to a Housing Ombudsman or redress route where it may fit, but you should seek specialist advice from Citizens Advice, a law centre or a housing adviser where you need it.

Start free, and keep the record clear.

Organise the key facts for free. The Case Pack starts when the organisation rejects, stalls or goes quiet.

Ask for access Other problem areas