Insurance
Keep an insurance claim organised and moving.
When an insurance claim stalls, is refused on facts you dispute, or leaves questions unanswered, MySide helps you run your side. It keeps the policy terms, claim evidence and insurer responses together, and helps you prepare the wording you send.
You tell MySide what happened, in ordinary language. MySide turns it into a structured case: the policy and claim details, the loss and how you evidenced it, the insurer's decisions and the points they have not answered, and the outcome you want.
If the insurer stalls or refuses, MySide helps you keep going: chaser reminders, a reply review, and a record that tracks the final-response position, so you can see when a Financial Ombudsman referral may fit. MySide does not decide whether you are covered.
01
What MySide keeps together
- Policy and claim evidence Policy schedule, claim reference, incident date, cover section, excess, evidence requests and decision letters.
- Loss and response record Photos, reports, receipts, supplier messages, claim chronology, settlement offers, decline reasons and final response wording.
02
What you can ask for
- Claim decision Ask for a clear decision, settlement, repair path or written reasons for refusal.
- Evidence clarity Ask the insurer to identify what evidence is missing, what has been reviewed and what remains outstanding.
- Final response Ask for final response wording and Financial Ombudsman Service rights if the insurer maintains its position.
03
Before you escalate
- Final response status Record whether there is a final response, deadlock position or unresolved delay before preparing ombudsman material.
- Advice boundary Do not present cover interpretation as insurance advice; keep wording factual and process-focused.
Official sources
Sources checked Verified on 30/06/2026. Confirm the current process before relying on a deadline.
Jurisdiction: United Kingdom.
Check the current official process and time limits before you send anything or rely on a deadline.
You stay in control.
MySide gives process support, not legal, financial, insurance or medical advice, and it never sends or submits anything for you.
You review and decide everything. Check the current official process and time limits before you rely on a deadline.
Common questions
What can MySide help with on an insurance claim?
Organising the policy terms, claim evidence, insurer decisions and unanswered points, and preparing replies up to the final response. It is process support, not advice on cover.
Does MySide deal with the insurer or Financial Ombudsman for me?
No. It prepares drafts, chasers and a clear record. You send everything, and you decide whether to refer the complaint to the Financial Ombudsman after a final response.
Can MySide tell me whether my claim should be paid?
No. MySide does not decide whether you are covered or what you are entitled to. It helps you organise your side and prepare your points.
Start free, and keep the record clear.
Organise the key facts for free. The Case Pack starts when the organisation rejects, stalls or goes quiet.