Retail
Take on an online shopping refund with an organised case.
When an online order arrives faulty, missing or not as described and the retailer or marketplace refuses to put it right, MySide helps you run your side. It keeps the order, payment and delivery evidence together, and helps you prepare the wording you send.
You tell MySide what happened, in ordinary language. MySide turns it into a structured case: the order, payment and delivery records, the evidence of the problem, what the seller has said, and the remedy you want, whether that is a refund, a replacement or a repair.
If the retailer, marketplace or courier refuses or goes quiet, MySide helps you keep going: chaser reminders, a reply review, and a record that tracks the marketplace and payment-provider routes, so you can see the next step if a direct refund is refused.
01
What MySide keeps together
- Order, payment and delivery Order confirmation, item listing, payment record, delivery tracking, return tracking and seller/marketplace details.
- Problem evidence Photos, videos, courier messages, seller replies, refund promises and any reason given for refusal.
02
What you can ask for
- Refund Ask for refund of the order or disputed amount, with written reasons if refused.
- Replacement or repair Ask for replacement, repair or clear confirmation of why that remedy is refused.
- Payment-process review Prepare the facts for marketplace, chargeback, credit, PayPal or finance-provider review.
03
Before you escalate
- Marketplace and payment processes Check whether retailer, marketplace, payment-provider, chargeback or independent dispute-resolution process is the next practical step.
- Retailer, marketplace or courier Identify who sold the item, who took payment, who arranged delivery and whether the courier is only evidence rather than the main respondent.
- Requested remedy is clear Confirm whether the user wants a refund, replacement, repair, price reduction, delivery completion, account correction or written refusal reasons.
Official sources
Sources checked Verified on 30/06/2026. Confirm the current process before relying on a deadline.
Jurisdiction: United Kingdom.
Check the current official process and time limits before you send anything or rely on a deadline.
You stay in control.
MySide gives process support, not legal, financial, insurance or medical advice, and it never sends or submits anything for you.
You review and decide everything. Check the current official process and time limits before you rely on a deadline.
Common questions
What online shopping problems does MySide help with?
Faulty, missing or not-as-described orders, returns, refunds and marketplace disputes. It organises the order, payment and delivery evidence.
Does MySide claim the refund from the retailer for me?
No. It prepares drafts and a record and reminds you what to do next. You send everything, and you decide whether to use a marketplace or payment-provider route.
Can MySide guarantee I will get a refund?
No. It helps you set out the problem, the evidence and the remedy you want, but it does not decide your rights or guarantee an outcome.
Start free, and keep the record clear.
Organise the key facts for free. The Case Pack starts when the organisation rejects, stalls or goes quiet.