Travel
Turn a travel or holiday problem into a working case.
When a package holiday, accommodation booking or travel arrangement was unavailable, materially wrong or cancelled without clear notice, MySide helps you run your side. It keeps the booking, payment and failure evidence together, and helps you prepare the wording you send.
You tell MySide what happened on the trip, in ordinary language. MySide turns it into a structured case: the booking and payment records, what went wrong, the evidence of the failure and any steps you took at the time, and the refund or reimbursement you want.
If the provider disputes it or goes quiet, MySide helps you keep going: chaser reminders, a reply review, and a clear record. It also checks whether an ABTA, ATOL or Civil Aviation Authority route may fit, so you can see the next step, without giving legal advice.
01
What MySide keeps together
- Booking, payment and provider records Booking confirmation, receipt, invoice, provider ticket, ATOL certificate if relevant and supplier or hotel reference.
- Failure and mitigation evidence Proof of what failed, replacement accommodation or travel records, receipts, photos, messages and provider responses.
02
What you can ask for
- Refund or reimbursement Ask for refund of failed services, reimbursement of reasonable replacement costs or a written refusal with reasons.
- Correction and explanation Ask the provider to correct any factual error and explain what records it relied on.
- Escalation position Ask for final response, escalation options or deadlock-style wording where the provider maintains refusal.
03
Before you escalate
- Correct respondent identified Check whether the consumer-facing seller, package organiser, agent, airline, accommodation provider, insurer, card provider or supplier is the right first respondent for this issue.
- Points to challenge Before escalating, list what the provider says, your position, and the evidence for each disputed point.
- ABTA, ATOL, Civil Aviation Authority or dispute-resolution fit Check ABTA membership, ATOL certificate, whether the issue is a flight-only or airline matter, and whether a Civil Aviation Authority-approved independent dispute-resolution service or the Civil Aviation Authority passenger route is more appropriate.
- Response window reviewed For ABTA-style disputes, check that the provider has had 28 days to respond. For airline or airport independent dispute resolution, check the eight-week or final-response position. Verify current rules before action.
- Summary ready to share Check timeline, messages, evidence list, requested outcomes, authority to act, unresolved questions and sensitive-data minimisation before sharing a pack.
Official sources
Sources checked Verified on 30/06/2026. Confirm the current process before relying on a deadline.
Jurisdiction: United Kingdom.
Check the current official process and time limits before you send anything or rely on a deadline.
You stay in control.
MySide gives process support, not legal, financial, insurance or medical advice, and it never sends or submits anything for you.
You review and decide everything. Check the current official process and time limits before you rely on a deadline.
Common questions
What travel problems does MySide help with?
Package holidays, accommodation and travel-provider arrangements that were unavailable, materially wrong or cancelled without clear notice. It organises the booking, payment and failure evidence.
Does MySide claim compensation from the travel company for me?
No. It prepares drafts and a clear record and reminds you what to do next. You review and send everything, and you decide whether to use an ABTA, ATOL or Civil Aviation Authority route.
Will MySide tell me how much compensation I am owed?
No. It can help you list your costs and the outcome you want, but it does not decide entitlement or predict compensation.
Start free, and keep the record clear.
Organise the key facts for free. The Case Pack starts when the organisation rejects, stalls or goes quiet.