Vehicles and goods
Take on a used car problem with an organised case.
When a used car develops a fault and the dealer is slow to put it right, MySide helps you run your side. It pulls together the purchase and fault evidence, tracks repair attempts and any finance link, and helps you prepare the wording you send.
You tell MySide what happened, from the sale to the first fault to the dealer's replies. MySide turns it into a structured case: the purchase record, the fault evidence, the timeline and the remedy you want, whether that is a repair, a refund, a price reduction or written reasons for a refusal.
If the dealer refuses or goes quiet, MySide helps you keep the case moving: chaser reminders, a reply review, and a clear record you can take to an independent dispute-resolution provider or your finance provider if it reaches that point.
01
What MySide keeps together
- Purchase record Invoice, advert, sales description, finance agreement if relevant, handover documents and warranty details.
- Fault record First-fault date, photos or video, diagnostics, inspection reports, garage invoices, recovery records and dealer messages.
02
What you can ask for
- Repair Ask for a clear repair plan, timescale, courtesy arrangements if relevant and written confirmation of who pays.
- Refund or price reduction Ask for a refund, rejection, price reduction or written refusal reasons, depending on what the user wants to pursue.
- Finance review Ask the finance provider or card/loan provider to review the dealer evidence and confirm its position.
03
Before you escalate
- Requested remedy is clear Confirm whether the user is asking for repair, rejection/refund, price reduction, reimbursement or written reasons for refusal.
- Inspection evidence reviewed Check whether independent inspection, diagnostic reports or repair invoices are needed before escalating.
- Dealer independent review checked Check whether the dealer is accredited to The Motor Ombudsman or another independent dispute-resolution provider, and whether a final response or eight-week point has been reached.
- Finance-provider process checked If the car was bought on hire purchase, personal contract purchase, conditional sale, credit card or point-of-sale finance, check whether the finance provider or card/loan provider should be involved.
- Seller type confirmed Used-car rights and escalation options differ if the seller was a private individual rather than a dealer or finance-linked supplier.
Official sources
Sources checked Verified on 30/06/2026. Confirm the current process before relying on a deadline.
Jurisdiction: United Kingdom.
Check the current official process and time limits before you send anything or rely on a deadline.
You stay in control.
MySide gives process support, not legal, financial, insurance or medical advice, and it never sends or submits anything for you.
You review and decide everything. Check the current official process and time limits before you rely on a deadline.
Common questions
What kinds of used car problem does MySide help with?
Faults after buying from a dealer, disputed repairs, rejection and refund requests, and cases with a finance link. It organises the purchase and fault evidence and helps you prepare replies.
Does MySide contact the dealer or finance provider for me?
No. It prepares drafts, chasers and an evidence pack, and reminds you when to act. You review and send everything yourself.
Can MySide tell me if I can reject the car or get a refund?
No. MySide helps you organise the facts and evidence and prepare your request, but it does not decide your legal rights or guarantee an outcome.
Start free, and keep the record clear.
Organise the key facts for free. The Case Pack starts when the organisation rejects, stalls or goes quiet.